Internal Regulations
OFFICIAL HOLIDAY PARK REGULATIONS
We kindly ask all guests to read and comply with the following regulations throughout their stay at the Holiday Park.
1) UPON ARRIVAL
A. DOCUMENT REGISTRATION
Upon arrival, guests must leave their vehicle in the external car park and report to Reception for registration, presenting a valid identity document for each guest, as required by law.
Management reserves the right to refuse admission to guests without valid documentation or whose stay would not be compatible with the nature of the Holiday Park.
MINORS: Minors must always be accompanied by their parents and stay in the same accommodation with them. Bookings for groups consisting exclusively of minors are NOT accepted.
B. IDENTIFICATION BRACELET DELIVERY
Each guest will receive an identification bracelet with a microchip, which must be worn at all times throughout their stay. The bracelet provides access to the Holiday Park, pedestrian areas, beach, swimming pool areas and Reception offices. Guests without their identification bracelet may be asked to leave the Holiday Park.
C. RECEPTION AND CASH DESK HOURS
Reception opening hours: 07:00 – 22:00
Check-in permitted: 07:00 – 22:00
Cash Desk opening hours: 08:00–12:00 / 16:00–19:00
Accepted payment methods: cash up to €4,999.99, VISA/MASTERCARD/MAESTRO cards.
Cheques are not accepted.
Guests are encouraged to use the safes located in their accommodation units and/or at Reception.
D. PITCH ASSIGNMENT
Pitches are assigned by Management, which may consider guests' preferences at its discretion, depending on the circumstances at the time of arrival.
A pitch reservation guarantees a stay only within the areas and pitch categories available upon arrival.
Only one camping unit is permitted per pitch. The standard equipment allowed consists of one car and one tent, one car and one caravan, or one motorhome. Any additional equipment or vehicles will be subject to extra charges according to the applicable price list.
Pitches and sanitary facilities are opened progressively according to occupancy levels and the schedule established by Management.
E. ACCOMMODATION DELIVERY
Management may consider guests' preferences regarding the specific location of a bungalow, maxicaravan or pitch, but cannot guarantee them. Management reserves the right to change the requested location without prior notice, depending on availability.
The daily rate includes one parking space. Any additional car will be charged separately and must be parked in the external, unattended car park.
Check-in at the Holiday Park is possible from 12:00. Accommodation units are guaranteed to be available from 17:00 throughout the season.
For stays in bungalows and maxicaravans that have not been paid in full before arrival, including bookings made directly at Reception, any outstanding balance must be paid within 24 hours of arrival at the Holiday Park.
F. MOTORCYCLES AND ELECTRIC SCOOTERS
NEW FOR 2027 – ELECTRIC SCOOTERS PROHIBITED: For safety reasons, the use of electric scooters is strictly prohibited throughout the Holiday Park, regardless of the rider's age.
In the event of a violation, staff will require the immediate cessation of use. Management reserves the right to take further action, including requiring the guest to leave the Holiday Park.
Motorcycles and quads are prohibited inside the Holiday Park and must be parked behind Reception.
G. SKATEBOARDS, BICYCLES, AND NON-ELECTRIC SCOOTERS
Their use is prohibited in pedestrian areas and permitted only on main roads, at a moderate speed.
H. PETS
Pets are permitted exclusively in the following accommodation types and designated pitches:
- Maxicaravans: Naturalgreen Pet, Naturalgreen Garden Pet, Luxury Lagoon Pet
- Bungalows: Virgilio Rondinella, Corvina, Molinara, Garganega, My Champagne Villa
- Pitches: Pet-friendly pitch categories in designated areas.
All pets must be declared upon arrival and comply with current animal health regulations.
2) DURING THE STAY
A. IDENTIFICATION
The identification bracelet issued at check-in must be worn at all times.
From 22:00 to 07:00, the bracelet must be shown upon request by staff. In case of inappropriate behaviour, the bracelet will be withdrawn. The following morning, minors must be accompanied by a parent to Management or Reception to collect their bracelet.
B. CHANGES IN GUEST PRESENCE
All absences and returns must be reported to Reception.
Guests leaving the Holiday Park for the day with their motorhome are advised to leave a clearly visible item on their pitch to indicate that it is occupied during their absence and to inform Reception in advance.
This helps prevent misunderstandings and ensures the proper use of the available spaces.
C. EXTERNAL VISITORS – NON-OVERNIGHT GUESTS
Visits from external visitors are strictly prohibited, both during the day and at night.
D. INTERNAL TRAFFIC
Motor vehicle circulation is prohibited between 00:00 and 07:00.
Vehicles are permitted to circulate only when necessary and at walking speed. Cyclists must also maintain a moderate speed.
E. QUIET HOURS
Quiet hours must be observed from 13:00 to 15:00 and from 23:00 to 07:00. Any noise that may disturb other guests, including loud music, shouting or other noisy activities, is prohibited.
During these hours, setting up or dismantling tents, awnings or other equipment is not permitted.
F. USE OF THE WHIRLPOOL TUBS
The whirlpool tubs operate automatically from 09:00 to 22:00. After this time, they switch off automatically to ensure nighttime quiet.
Our maintenance team carries out daily checks on the condition of the tubs and the water quality parameters. The water is treated using an active oxygen-based system to ensure its quality. To adjust the water temperature or report any malfunctions, please contact Reception by dialling extension 9. The use of shampoo, shower gel or any other products that may affect water quality is strictly prohibited. Guests are advised to shower before each use.
During the low season, guests are advised to use the thermal cover provided whenever the Jacuzzi is not in use, to help maintain the water temperature. For safety reasons, whirlpool tubs are not swimming pools. Therefore, using them for games or recreational activities is strictly prohibited. They must only be used for their intended purpose.
Children may only use the Whirlpool under the close supervision of a parent or responsible adult. Failure to comply with these rules may result in removal from the area and/or suspension of the service.
G. PETS
Pets are permitted exclusively in the pet-friendly accommodation types and pitches listed in section 1H. Within the Holiday Park, pets must always be kept on a leash, except in areas where they are expressly allowed to roam freely, in compliance with hygiene, health and applicable legal regulations. Pet owners are required to clean up after their animals and comply with local regulations regarding pets' access to the beach.
Within the Holiday Park, pets are welcome in designated areas, such as agility areas where they can exercise freely and marked relaxation areas near the swimming pools, but they are not allowed in the pool areas or in the water.
At restaurants, guests with pets are encouraged to use outdoor seating areas. In the supermarket, pets are only allowed in the specially designated shopping trolleys.
H. CHILD SUPERVISION
The Management of the Holiday Park does not supervise guests' activities within the Holiday Park. In particular, the supervision of children is the sole responsibility of their parents or other persons entrusted with their care, who are also responsible towards third parties. The Holiday Park's operators and owners are exempted from any liability in this regard.
These responsible adults must ensure that children do not cause damage or put themselves at risk within the Holiday Park, in the lake area or while using playgrounds. Specific swimming pool regulations must be observed in the pool areas. Ball games are prohibited between tents, on roads, on the beach, in swimming pool areas and on inflatable attractions.
I. HYGIENE RULES
The Holiday Park provides a thorough cleaning service but relies on the cooperation of all guests to keep the premises as clean and tidy as possible. Waste must be placed in securely sealed bags and disposed of in the designated containers between 08:00 and 22:00, following the instructions provided at the waste collection area. Proper waste separation helps ensure efficient disposal. Sinks, washbasins and other sanitary facilities must be used according to the instructions provided. Any damage resulting from improper or negligent use will be charged to the guest responsible. Chemical toilets must only be emptied at the designated disposal points located in the various sanitary blocks. Guests wishing to use the accessible sanitary facilities for people with disabilities may contact Reception to collect the necessary keys and arrange for lift activation. Guests are required to keep their pitches and accommodation units clean and tidy and leave them in the same condition. Bed sheets must be used on all beds in the accommodation units. Guests who do not have their own sheets must rent them at Reception.
Guests are kindly requested not to smoke inside the accommodation units.
Car washing is prohibited.
J. MEDICAL SERVICE
A medical room is available within the Holiday Park. Any infectious diseases or suspected infectious illnesses must be reported immediately to Reception.
A doctor and a paediatrician are available upon request. Guests requiring medical assistance should contact Reception. Medical consultations are subject to a fee.
K. INSURANCE AND LIABILITY
Management accepts no liability for:
Theft, loss, destruction or damage to any items brought into the Holiday Park and not entrusted to Management for safekeeping, or which Management has refused to accept for safekeeping for justified reasons.
These include, for example: money, jewellery, valuables, vehicles (including bicycles), boats and other watercraft, and any belongings kept inside them; accidents or damage to persons or property; damage caused by storms, hail, falling trees or branches; illnesses, including plant diseases; epidemics, fires, force majeure and other similar events.
L. DAMAGE TO THE PARK
Anyone who damages or removes property belonging to the Holiday Park in any way is required to compensate for the damage caused and, where possible, return the items. Guests who find any items lost or left behind by other guests must hand them in at Reception.
M. MALFUNCTIONS
Guests are kindly requested to inform Management of any equipment malfunctions or service disruptions within the Holiday Park.
N. MESSAGES AND CORRESPONDENCE
Incoming correspondence addressed to guests is delivered by Reception staff. Mail not collected within 7 days is returned to the post office.
No loudspeaker announcements are made for lost items or pets.
O. SWIMMING AND BEACH USE
The designated swimming beach area must be kept clear of canoes, inflatable boats and windsurfing equipment.
Motorboats: maximum speed of 3 knots, with access permitted only in a straight line.
P. FIRES AND BARBECUE
The use of barbecues is prohibited throughout the Holiday Park, except in designated areas.
3) UPON DEPARTURE
A. PITCHES
Guests may settle their bill the day before departure during Cash Desk opening hours (see section 1C).
Departure must take place between 07:00 and 12:00. Otherwise, a full daily rate will be charged for both the pitch and all guests, regardless of the time of arrival.
B. ACCOMMODATION UNITS
Guests are kindly requested to settle any additional charges and the tourist tax the day before departure, during Cash Desk opening hours. Accommodation units must be vacated by 10:00 on the day of departure and left clean and tidy. Otherwise, a cleaning fee of €80.00 will be charged. Any damage or missing items will also be charged accordingly.
Guests remaining in the Holiday Park after 12:00 will be charged the full daily rate for all persons and their vehicle, which must be parked in the external car park.
Any personal belongings or items left behind in the accommodation units will only be kept if claimed by the guest. The collection of such items must be arranged by the guest through a courier service, at their own expense.
The full booked period must be paid for, even if the stay is shortened due to late arrival or early departure.
C. MICROCHIPPED BRACELETS
Identification bracelets must be returned exclusively to the Cash Desk upon departure.
In the interest of all guests, Management reserves the right to require anyone who fails to comply with these regulations or whose behaviour disrupts the order and peace of the Holiday Park to leave the premises.
All rates exclude tourist tax and any additional taxes or levies required by applicable law.
MANAGEMENT AND STAFF WISH YOU A WONDERFUL STAY AT OUR HOLIDAY PARK.